Log a support ticket

Logging a support ticket is very easy.

You can email support at:


or phone us:

+44 1702 541311


When logging a support call, please provide as much information as possible:

  • Description of the problem
  • When does it occur?
  • What browser are you using? (please state what version, Firefox 47.0 for example)
  • Are you using an Apple Mac computer or PC?
  • Please supply a screen grab showing the error if possible

Please note, information about your computer can be gathered by going to http://supportdetails.com.
Please do a screen grab of what's displayed in your browser and attach it to the email you send us.

Please only email the support address if you have a question regarding our software or you are experiencing a problem with our software.

If you have a question regarding production, please contact your Account Manager as usual or phone +44 1702 541311.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.